Frequently Asked Questions

What if I require an essay to be written today? You can confidently depend on us to accomplish the task. We work diligently to swiftly complete every project entrusted to us by our valued customers. Simply inform us of your desired deadline, and we will ensure that you receive the paper in your inbox before it. Rest assured, our essays undergo thorough editing and proofreading before being delivered to our clients.

I haven’t received my custom paper by the deadline. What should I do?

If you haven’t received your custom paper by the deadline, there are a few steps you can take:

  1. Check your personal account: Log in to your personal account on our website and go to the order details page. Make sure that the writer has uploaded the completed paper. If the paper is available, download it and review it. If it’s not there, proceed to the next step.
  2. Contact customer support: Reach out to our customer support team through the live chat feature on our website or via email or phone. Inform them about the situation and provide them with your order details. They will investigate the issue and provide you with a resolution.
  3. Request a deadline extension: If the writer is still working on your paper and needs more time, you can request a deadline extension. Communicate with the writer through your personal account or inform the customer support team about your request.
  4. Request a refund: If the deadline has passed, and you no longer need the paper or the delay is unacceptable, you can request a refund. Contact our customer support team and explain the situation. They will guide you through the refund process based on our money-back guarantee policy.

Remember, it’s important to communicate any concerns or issues regarding your order promptly. Our support team is available 24/7 to assist you and ensure your satisfaction with our services.

Is your service confidential?

We prioritize your confidentiality when you use our service. When you place an order, we collect certain personal information such as your name, phone number, and email address. This information is necessary to keep you informed about important updates regarding your order or account.

Please note that our support team will only contact you using the phone number(s) listed on our website. To ensure our mutual cooperation and protect your information, we advise against communicating with anyone claiming to be support staff member who contacts you from different phone numbers.

It’s important to remember that we will never ask you to provide your credit card information over the phone. Please enter your payment details securely using the appropriate billing form on our website. Once your payment is received, our support administrator will send a confirmation letter to your personal account.

We use a secure encrypted connection and only retain your private data for as long as it’s necessary. For more information on how we safeguard your confidentiality, please refer to our Privacy Policy, which fully complies with the GDPR.

Is it ethical to seek assistance with my assignments?

We provide original samples that can be used legally and ethically in various ways, provided they are properly referenced:

  • As a source of arguments or ideas for your own research.
  • As a means to enhance your understanding of the subject.
  • For direct citation purposes.

However, we strongly advise you to review your college or university’s policies, including their definitions of plagiarism and paraphrasing, before using our services. It’s important to make informed decisions regarding your education.

Do your writers complete online assignments and multiple-choice tests?

We do not complete multiple-choice tests or any other form of online tests. We believe that passing tests, whether online or offline, is the responsibility of the student, just like taking exams. Additionally, assessing the true extent of a writer’s work during a multiple-choice test is challenging. We also recommend against sharing your personal information, including account login details, with writers either in the paper instructions or through messages. cannot be held responsible if your personal data is misused in such situations. If you place an order for such an assignment, it will be canceled, and you will receive an immediate refund.

Is there a possibility of plagiarism in my completed order?

We take pride in creating each paper from scratch, and to ensure its authenticity, we subject it to a plagiarism check before delivery. Our in-house software can detect not only copied fragments but also paraphrased content. Unlike popular plagiarism detection systems used by many universities, such as, we do not report to any public databases, making our plagiarism checks safe.

We provide a guarantee of delivering plagiarism-free papers that are thoroughly checked for uniqueness. However, it is important to note that no writing company, except itself, can guarantee 100% protection against all sources indexed by Turnitin. If you want complete assurance of your paper’s originality, we recommend using the WriteCheck service from to generate a report and share it with us.

Do you maintain a database of pre-written essays?

No, we do not have a pre-written essay database. Every paper ordered from us is written from scratch, ensuring its uniqueness. Your paper has never been published before, and it will not be published after we deliver it to you.

What is the formatting style for your custom essays?

All our academic papers follow accepted academic formatting standards, including:

  • 1-inch margins on all sides.
  • 275 words per page.
  • 12-point Times New Roman/Arial font.
  • Double-spaced lines.

If you require specific formatting for your paper, please provide those requirements in the Paper instructions box on the order page. Our writers are well-versed in major formatting styles such as APA, MLA, Chicago, Turabian, and others.

Do you offer a money-back guarantee? If yes, how can I request a refund?

Detailed information about the types and terms of refunds can be found on our official money-back guarantee page.

Who will write my custom paper? What qualifications do your writers have?

Our team of writers holds various academic degrees, ranging from master’s to PhD levels, across multiple specializations. This allows us to select an expert who precisely matches the requirements of your specific paper. To ensure the quality of our service, we carefully evaluate each writer based on the following criteria:

  • Academic and professional experience.
  • Results of the writer’s online written English test and application essay.
  • Rating in the writer’s particular field of study acquired while working for

How do I place an order for a paper?

We value both your academic success and your experience with us. That’s why we have streamlined the process of placing an order to make it as easy and fast as possible. Typically, it takes no more than 3 minutes to complete.

Here is a breakdown of the simple steps involved in submitting your order:

  1. Fill out the order form: Provide specific instructions for your paper or upload any required materials. If you have any questions about the information needed, click on the info sign next to each field for detailed tips on what is required.
  2. Make the payment: After completing the order form, proceed to make the payment using your preferred payment system. Once the payment is processed, you will be automatically redirected to your personal account. In your account, you can track the progress of your order, provide additional requirements, and communicate with your writer or support manager.
  3. Writer assignment: Our qualified staff will assign the most suitable writer whose skills and experience align with your field of study and paper’s details. If the writer requires specific software or literature for the assignment, please mention it in your initial instructions.
  4. Delivery to your personal account: Once the writer completes your paper, it will be delivered to your personal account as a PDF document, available for preview only. You can download an editable MS Word version of the order by clicking the Approve button in the Files tab of your personal account. If any changes are necessary, you can request a free revision within the guidelines outlined in our revision policy.

You can experience how simple the process is by visiting the order page and submitting your paper details right away.

What is a free inquiry?

If you want to verify whether we have a suitable writer available for your requirements, you can place a free inquiry. This option is particularly helpful for complex subjects or assignments where you want to ensure the availability of an appropriate writer before making a payment.

How do I complete the order/inquiry form?

To fill out the order or inquiry form, follow these steps:

  1. Go to the order form.
  2. Specify your topic, page count (excluding the title and bibliography pages), delivery date, and the number of sources required.
  3. Provide detailed comments on your assignment requirements.
  4. If you have any questions while filling out the form, click on the info sign next to each field for detailed tips in a pop-up window.
  5. Indicate the course title, writing style, and any other important details that will help our writers complete your assignment accurately.

How can I make a payment for a custom-written paper? Is it safe to submit payments through your site? only collaborates with internationally recognized and trustworthy payment systems to ensure the safety and speed of your money transfer. These companies are renowned for the quality of their services.

After filling out the order form, you will be redirected to the payment page of our partner company, where you will be guided through an easy payment process. Within minutes, we receive the funds and begin working on your order to provide you with high-quality academic assistance.

What constitutes a complex assignment?

A complex assignment refers to an order that requires our experts to possess specialized knowledge and advanced research skills. Writers with such expertise are compensated accordingly. The following disciplines are categorized as complex assignments:

  • Accounting
  • Architecture, Building and Planning
  • Chemistry
  • Computer science
  • Finance
  • Mathematics
  • Physics
  • Statistics
  • IT, Web
  • Biology (and other Life Sciences)
  • Civil Engineering
  • Engineering

If you place an order related to any of these disciplines, an additional 20% charge will be applied compared to ordinary assignments.

Orders falling under the “Other” category are reviewed by our support team, and if the discipline is considered complex, an additional 20% charge will be applied to the initial order price. You will be notified of the price change and provided with a link for additional payment.

How can I send my case study/articles/additional materials to the writer?

You have two options for sending case studies, articles, or additional materials to your writer:

  1. While filling out the order form: Attach the files directly to the order form.
  2. After submitting the order form: Once you’ve provided all the paper details, you will be redirected to your personal order page on In the Files tab, you can upload the necessary case studies, articles, or additional materials. These files will become visible to your assigned writer. If you encounter any difficulties uploading files, feel free to contact our support manager for assistance.

Can I choose a specific writer?

If you are a returning customer and would like to request the writer who previously completed an order for you, you can choose the “Request writer” option while placing a new order. Select the desired writer from the drop-down list. However, please note that there may be instances when the requested writer is unavailable at that moment. In such cases, a different writer will be assigned to your order.

Can the writer’s category change after I select them?

  1. Our writers are regularly evaluated to ensure the delivery of high-quality orders. We also rotate the “Advanced” writers to include the best ones on their team. Our real-time rating system takes into account every order a writer completes, helping us select the most suitable writer for our elite team. Changes in skills evaluation or average scores may result in writers spending time on both the regular and advanced teams.
  2. We regularly evaluate our writers to ensure they consistently deliver quality papers that align with their assigned category. Consequently, some writers may transition from the “Best available” category to the “Advanced” category, and vice versa. After a writer completes an order, our real-time rating system updates their score. This means that a writer you previously worked with may belong to a different category.

Can I communicate with the writer who will be working on my paper?

You can communicate with the assigned writer by sending messages through your personal account. You will also receive email notifications for any new messages from the writer. To ensure the best possible outcome for your paper, we recommend periodically checking your personal account to see if the writer has any questions regarding your order.

How long does it take to find a writer for my order?

We begin searching for a suitable writer as soon as you place your order. However, in some cases, especially for complex assignments or subjects, it may take a couple of days to find an available expert. You can always check the status of your order, including whether a writer has been assigned, in your personal account.

Where are your writers located?

Our writers come from various parts of the world, encompassing both English as a native language (ENL) and English as a second language (ESL) experts with a strong command of English. Each writer undergoes a thorough evaluation before being hired, ensuring the quality of the paper, even if it’s completed by an ESL writer. You have the following options to choose from:

  • Best available writers: Experts in your field who can complete papers of the requested type and academic level.
  • Advanced specialists: Writers with extensive experience who handle more complex tasks and disciplines.
  • Top-10 writers: Specialists with the highest ratings from previous customers, ensuring exceptional quality for your paper.

You can also add the ENL (English as a native language) option to the Best available and Advanced categories to request one of our native English-speaking experts for an assignment that requires near-perfection.

Can I request slides and charts to be added to my paper?

Yes, you can request additional slides and charts to support the written content of your paper. The cost of slides and charts is half the price of a page, which depends on the complexity and academic level of your paper.

Can you provide me with copies of the sources cited in my paper?

We offer the option to receive excerpts from articles, books, and other sources used in your paper. This service can be availed for an additional fee of $14.95 or 10% of your base order price if it exceeds $149.50.

Can my paper be delivered earlier than the specified deadline?

If you need your paper delivered earlier than the deadline, please contact our support service. We will assess the feasibility of an earlier delivery in your particular case. If it is possible, we will provide you with a payment link for the expedited service.

Do I need to pay for revisions of my paper?

You can request a free revision at any time before approving your final paper or within 7 days after approving it. A free revision allows you to ensure that your paper adheres to the original instructions provided when placing the order. To request a free revision, use the revision button on your personal order page.

If you have additional requirements or need significant revisions to the entire paper or large portions of it, an extra fee will be charged for such revisions. Please contact our support service to determine the cost of the revision your paper may require.

What is the Progressive Delivery option and how does it work?

Progressive Delivery is a feature designed for extended orders, such as theses, dissertations, and capstone projects. It allows these academic works to be delivered in parts as the writer progresses. Choosing this option incurs an additional 10% cost on your order price. If you prefer to pay for your paper in installments, you can contact our support team before completing the order form to arrange a payment plan. Here are the benefits of using Progressive Delivery:

  • Payment in installments.
  • Close communication with your writer.
  • Receipt of thesis/dissertation parts in a sequential manner, including chapter by chapter.
  • Advanced planning and scheduling of your academic work.

The process of Progressive Delivery unfolds as follows:

  1. You place an order and we set up a Progressive Delivery and payment plan.
  2. We assign the most qualified writer to start working on your order.
  3. The writer delivers each part of the order according to the specified schedule.
  4. You review and provide feedback on each fragment as it is completed.
  5. Each part can be revised based on your comments while the writer continues working on subsequent parts of your order.
  6. You can download the completed paper.

What is a personal account and how does it work?

Your personal account is a dedicated page where you can track the progress of your orders, upload additional materials, and communicate with your writer and support manager. It includes the following sections:

  • Orders tab: Tracks your order history, displaying all current, finished, or canceled projects.
  • New Order tab: Allows you to submit a new paper request.
  • Profile section: Contains your personal information and enables you to change your password if necessary.

By clicking on a specific order, you can view its details in the Info tab and use the Messages tab to communicate with your writer or support manager.

When will my custom paper be completed?

Once you place an order with, you can select the desired delivery time frame. The countdown to the specified deadline begins automatically upon receiving your payment in our system. For example, if you pay for your order at 6 PM on Monday and choose a 3-day delivery option, you can expect to receive your custom paper by 6 PM on Thursday.

Please ensure that you choose an appropriate deadline when placing your order, as writers require sufficient time to conduct thorough research. Additionally, selecting a later delivery date can help reduce costs. Remember to upload all necessary additional materials at the beginning. Failure to do so may result in a delayed deadline for your order.

If you choose the Progressive Delivery option, you will receive an individualized delivery schedule, which the assigned writer will follow. More information about this service can be found in the relevant section of this FAQ.

Can my paper be delivered earlier than the specified deadline?

You have the option to request an expedited delivery for your paper on your order page. This allows you to shorten the deadline, but it incurs an additional charge based on the new delivery time. Before selecting this option, you can use our calculator to see how the price will change.

How will I receive my paper?

Once your assigned writer completes your paper, you will receive a notification via email containing a link to your personal account. Please note that we do not send files directly via email. To access and download your custom paper, you can log in to your personal account on our website.

How can I download a printable Microsoft Word version of my paper?

After approving the preview PDF version of your paper, you will be able to download a printable Microsoft Word file. Simply go to the Files tab in your personal account and click the Download File button to access the editable MS Word version.

What should I do if I forgot my password?

If you forget your password while submitting a new order, you can click on the “Forgot password” link on the login form. Enter your email address and set a new password. An email with an activation link will be sent to you. By following the link, you can access your account with the updated password.

I want to cancel my order. How can I do this?

If you need to cancel an order you’ve placed, please contact our support team. Each cancellation request is considered individually, and partial compensation may be provided in some cases. For more information about refunds after a cancellation, please refer to our money-back guarantee page.

How can I receive a refund?

You are eligible for a refund in certain situations. A full refund will be issued if you accidentally pay for your order twice or place two identical orders. If your paper is delayed or does not meet your expectations in terms of quality, you will receive compensation for these issues. For detailed information about refund types and terms, please refer to our official money-back guarantee page.

What if I’m not satisfied with my custom paper? Can I request a revision?

If you are not satisfied with your assignment, you can request a revision from the Files tab in your personal account. Send your comments to your writer, specifying the changes needed and the timeframe within which they should be completed. Please review our revision policy for more information.

I require an essay writer, but not just any writer! We understand your desire to collaborate with an expert who can guarantee a polished piece without the need for extensive edits. Rest assured that most of our writers are native English speakers from the UK and US, ensuring impeccable grammar and spelling in your essay.

Ask your questions to our best writers for quality and timely essay answers. Learn smartly and seek help from our solution library that grooms your concepts with over 150 courses.

From essays to dissertations, we have experts for all your writing needs!