Company customer service weaknesses and strengths

WE WRITE ESSAYS FOR STUDENTS

Tell us about your assignment and we will find the best writer for your paper.

If having high quality customer service were easy, it would be more common. Some companies advertise that they offer strong customer service, but in reality, it does not exist. Other companies such as Amazon, Zappos, and Nordstrom have built outstanding reputations for exceeding customers’ expectations.
For your course project, provide a 2-page analysis of your selected company’s customer service strengths and weaknesses.
Include the following:
Strengths

What does the company do best in providing customer service?
What are characteristics of its customer service that provide a distinct advantage over the competition?
How does it exceed customers’ expectations? Provide an example.

Weaknesses

What does the company’s customer service lack? What can it improve?
Explain a strategy to make these improvements.

The company I chose to research is AMAZON.COM

The post Company customer service weaknesses and strengths appeared first on Academic Works Help.

Ask your questions to our best writers for quality and timely essay answers. Learn smartly and seek help from our solution library that grooms your concepts with over 150 courses.

From essays to dissertations, we have experts for all your writing needs!